Frequently Asked Questions
Do you have a question? Check below for the answers to the most frequently asked questions!
To order
It takes a maximum of 2 working days before your package is delivered in the Netherlands and Belgium.
Yes, we charge €4.95 per order.
You can cancel your order for free as long as the package has not yet been shipped. Haven't you received an email from DPD yet? Please contact us as soon as possible, the package has probably not been shipped yet.
'If your order has not yet been shipped, you can still add something to your order without paying extra shipping costs. Please contact us about this.'
Sure! As soon as your package has been picked up by us, you will receive an email from DPD containing a Track&Trace code.
If you encounter any problems while placing an order, please feel free to contact us so we can resolve it.
"You may have made a typo in your email address. In this case, you can send us a WhatsApp message and we will check it for you."
First, check if the money has actually been deducted.
Yes, this is certainly possible, but the shipping costs may be higher. Therefore, please contact us in advance!
Received
If your Track & Trace indicates that the package has been delivered, you can contact DPD's customer service. Often, the package has been delivered to a parcel shop.
"That is very annoying. We ask you to contact us so that we can find a quick and appropriate solution for you. Of course, at no cost!"
That's annoying! Please contact us and leave your order number. We will check what weight the package was weighed so that we can send you the missing product.
"Unfortunately, this can sometimes happen due to the long journey the package has taken. Please send us a photo and your order number so we can resolve this together!"
The delivery service will return a day later, or your package will be delivered to a parcel shop so you can pick it up there.
Sure! Check out the return procedure here.
Pay
With us, you can pay with: Ideal, Klarna, Paypal, Credit card, Bancontact, and Sofort.
Yes, you will receive the invoice in the confirmation email.
On the shopping cart page, you can enter your discount code.
